Customer Service

Customer Satisfaction Is Our Primary Goal
We at Taste The Pain strive to make your hot sauce buying experience 'relatively' pain free! But, we are always looking for ways to improve our service, so if you have any suggestions, questions or concerns, don't hesitate to contact us at capsaicin@tastethepain.com.

With some of the lowest prices on the web, color photos and descriptions of each item, an easy to use ordering system, plus our very high standards in selecting items for our catalog, Taste The Pain hopes to offer you a satisfying hot sauce buying experience! .

Payment Methods
We gladly accept Visa, MasterCard, American Express and Discover as well as payment via PayPal. We also accept Checks and Money Orders via mail-order. If you are not comfortable with ordering online, we offer you the option of completing your order as normal, and printing out the order summary page for fax or mail-order, using any of the payment methods mentioned above.

Mail-orders, must include a personal check or money order or have full credit card information including CVV2 number for processing. For faxed orders, all credit card information must be filled in. Please mail and fax all orders to the address and/or toll free fax number below.

Taste The Pain
12703 SW 116th Ave
Tigard, OR 97223
Toll Free Secure Fax: 888-747-PAIN (7246)

Sales Tax
There is no sales tax collected on these orders.

Shipping Methods
Orders are by default shipped via FedEx Home Delivery (5-7 business days). FedEx does not ship to PO Boxes. Shipping only within continental U.S.A. at this time. Items that are out of stock at our west coast location may be shipped from our east coast warehouse via UPS ground (5-7 business days). Any order canceled after items have shipped are subject to a $15.00 surcharge to cover UPS and FedEx intercept fees.

Damage Claims
At Taste The Pain, we make every effort to ensure that your order arrives in excellent condition and in a timely manner. Your satisfaction is our top priority. Please inspect your order immediately and contact us right away at capsaicin@tastethepain.com if there is any sign of damage. In this rare instance, we will work quickly to resolve any problems. Damage claims must be reported to your FedEx driver to help facilitate the claim process.

Customer Security
When you place an order with Taste The Pain, all information is processed via Secure Sockets Layer and is handled in house by hand. No personal information is sold or shared in any manner. Customer information is kept for the sole purpose of simplifying ordering in the future. No confidential information is stored.
Tastethepain.com reserves the right to refuse service to anyone at any time for any reason.